Politique d’expédition

SHIPPING POLICY

Last updated: August 25, 2026

1. SHIPPING INFORMATION

Thank you for shopping with Loressaine.

We aim to provide a smooth and reliable delivery experience for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered.

2. ORDER PROCESSING

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume, and other operational factors.

Please note that orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you may receive shipping confirmation and tracking information, where available.

3. SHIPPING DESTINATIONS

Loressaine offers shipping to selected international destinations.

Available shipping options and delivery information will be displayed during checkout based on your delivery address.

We reserve the right to limit or refuse delivery to certain locations where shipping is unavailable or restricted.

4. SHIPPING COSTS

Shipping costs, where applicable, will be displayed during checkout before you complete your purchase.

Free shipping may be available for qualifying orders, promotions, or destinations, as indicated on our website or during checkout.

5. DELIVERY TIMES

Delivery times may vary depending on:

  • Your delivery location;
  • Product availability;
  • The selected shipping method;
  • The shipping carrier;
  • Customs processing;
  • Weather conditions;
  • Public holidays;
  • Other circumstances outside our reasonable control.

Any delivery dates or timeframes provided are estimates and are not guaranteed unless otherwise required by applicable law.

Please allow additional time for international deliveries and customs processing.

6. ORDER TRACKING

Where tracking is available, you will receive tracking information after your order has been shipped.

Please note that tracking updates may take some time to appear after shipment.

If you have questions about the status of your order, please contact us at:

loressaine.support@gmail.com

7. CUSTOMS, DUTIES, AND TAXES

For international orders, customs duties, import taxes, VAT, or other charges may apply depending on the destination country.

These charges are determined by the relevant authorities in the destination country.

Where applicable and unless otherwise stated during checkout, customers may be responsible for customs duties, import taxes, and other charges associated with international delivery.

We recommend checking your local customs regulations before placing an international order.

8. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check your delivery address before completing your purchase.

If you notice an error in your shipping address, please contact us as soon as possible at:

loressaine.support@gmail.com

We will do our best to assist you if your order has not yet been processed or shipped.

However, we cannot guarantee that changes can be made once an order has entered the fulfillment or shipping process.

Loressaine is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

9. DELAYED DELIVERIES

While we work to ensure that orders arrive as quickly as possible, delays may occasionally occur.

Loressaine is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Shipping carrier delays;
  • Customs inspections or clearance procedures;
  • Severe weather;
  • Transportation disruptions;
  • Public holidays;
  • Other unforeseen circumstances.

If your order experiences a significant delay, please contact us and we will do our best to assist you.

10. LOST OR MISSING PACKAGES

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend:

  1. Checking around your delivery location;
  2. Asking household members or neighbors;
  3. Contacting the shipping carrier;
  4. Checking with your local delivery office.

If you are still unable to locate your package, please contact us at:

loressaine.support@gmail.com

We will review the situation and provide assistance where appropriate.

11. DAMAGED ITEMS

If your order arrives damaged, broken, leaking, or otherwise defective, please contact us as soon as possible.

Please include:

  • Your order number;
  • A description of the issue;
  • Clear photographs or videos of the product;
  • Photographs of the packaging, where relevant.

We will review your request and provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.

12. SHIPPING RESTRICTIONS

Certain products may be subject to shipping restrictions depending on the destination country or local regulations.

If we are unable to ship a product to your location, we will contact you regarding your order where appropriate.

13. CONTACT US

If you have any questions about shipping or delivery, please contact us:

Loressaine
Email: loressaine.support@gmail.com
Country: France