Politique de remboursement
At Loressaine, we want you to be happy with your purchase. Please read our Return & Refund Policy carefully before placing an order.
1.Right of Withdrawal and Returns
If you are a consumer purchasing from us online, you generally have the right to withdraw from your purchase within 14 calendar days without providing a reason, subject to the exceptions described below.
For physical goods, the withdrawal period begins on the day after you, or a third party designated by you other than the carrier, receive the item.
To exercise your right of withdrawal, you must clearly inform us of your decision within the applicable 14-day period by contacting us at:
Email: loressaine.support@gmail.com
You may use the withdrawal form provided below, but you are not required to use it.
After notifying us of your decision to withdraw, you must return the item within the applicable legal timeframe and in accordance with the return instructions we provide.
2.Conditions for Returns
To be eligible for a return, items should be returned in appropriate condition.
Please handle products with reasonable care. You may inspect an item as you would reasonably be able to do in a physical store.
Products must be returned with their original packaging and any applicable accessories or protective materials, where possible.
Please do not send products back without first receiving return instructions from Loressaine.
3. Opened or Unsealed Cosmetic and Beauty Products
For reasons of health protection and hygiene, certain cosmetic or beauty products that have been sealed for hygiene or health protection purposes may not be eligible for return once they have been opened or unsealed after delivery.
This restriction applies only where permitted by applicable law.
However, this does not affect your legal rights if the product:
- arrived damaged;
- is defective;
- arrived leaking or broken;
- is incorrect; or
- otherwise does not conform to your order.
4. Return Shipping Costs
If you exercise your right of withdrawal because you have changed your mind, you may be responsible for the direct cost of returning the item, unless we have agreed otherwise or applicable law requires us to cover those costs.
We recommend using a tracked shipping service for returned items.
If a product is confirmed to be damaged, defective, incorrect, or otherwise not in conformity with your order, return costs will be handled in accordance with applicable law.
5. Damaged, Defective, Leaking, or Incorrect Items
Please inspect your order after delivery.
If your product arrives damaged, defective, leaking, broken, incorrect, or otherwise does not conform to your order, please contact us as soon as possible at:
Email: loressaine.support@gmail.com
Please include, where possible:
- your order number;
- a description of the issue;
- clear photos or videos of the product;
- photos of the product packaging and shipping packaging.
Opening a package to discover a defect or damage does not automatically affect your legal rights.
After reviewing the issue, we will provide an appropriate solution, which may include:
- a replacement;
- a repair, where applicable;
- a partial refund;
- a full refund; or
- another solution required or permitted under applicable law.
6. Refunds
Once we receive and inspect a returned item, we will notify you about the outcome of your refund.
Where you validly exercise your legal right of withdrawal, refunds will be processed in accordance with applicable law.
Unless otherwise permitted by law, refunds will generally be made using the same payment method used for the original purchase.
The original standard delivery costs will be refunded where required by applicable law. Additional costs resulting from a customer’s choice of a more expensive delivery method may not be refundable.
For physical goods, we may delay the refund where permitted by law until we receive the returned goods or receive evidence that the goods have been sent back.
Please note that your bank or payment provider may require additional time to process and display the refund.
7. Items That May Not Be Eligible for Return
The right of withdrawal may not apply to certain products where an exception is permitted under applicable law.
This may include:
- cosmetic or beauty products that were sealed for hygiene or health protection reasons and unsealed after delivery;
- products that have been used beyond what is necessary to inspect their nature, characteristics, and functioning, subject to applicable law;
- personalised or custom-made products;
- other products excluded from the right of withdrawal under applicable law.
Nothing in this policy affects your statutory rights regarding products that are damaged, defective, incorrect, or otherwise not in conformity with applicable law.
8. How to Request a Return or Exercise Your Right of Withdrawal
To request a return or exercise your right of withdrawal, please contact us at:
Email: loressaine.support@gmail.com
Please include:
- your full name;
- your order number;
- the item(s) concerned;
- a clear statement that you wish to return the item or withdraw from the purchase.
You do not need to provide a reason when exercising a legal right of withdrawal.
We will provide you with further instructions regarding the return.
Please do not send products back without first receiving return instructions from Loressaine.
9. Model Withdrawal Form
You may use the following form to exercise your right of withdrawal:
To: Loressaine
Email: loressaine.support@gmail.com
I hereby notify you that I withdraw from my contract for the purchase of the following goods:
Order number: ____________________
Date ordered: ____________________
Date received: ____________________
Customer name: ____________________
Customer address: ____________________
Signature (only if submitted on paper): ____________________
Date: ____________________
10. Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
Loressaine
Email: loressaine.support@gmail.com