AGB

1. GENERAL

Welcome to Loressaine.

This website is operated by Loressaine. Throughout the site, the terms “we,” “us,” “our,” and “Loressaine” refer to Loressaine.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service.

If you do not agree with these Terms of Service, please do not use our website or purchase products from us.

2. BUSINESS INFORMATION

Business Name: Loressaine
Business Type: Entreprise Individuelle (EI)
Country of Registration: France
Email: loressaine.support@gmail.com

Business Address: 55 rue de France, 06000
SIREN/SIRET Number: 

3. ONLINE STORE

Loressaine operates an online store offering beauty and cosmetic products.

We reserve the right to modify, update, discontinue, or remove products, services, prices, promotions, or website content at any time, subject to applicable law.

We make reasonable efforts to ensure that product descriptions, images, and prices are accurate. However, we cannot guarantee that all information displayed on our website will always be completely accurate, complete, or current.

4. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display our products as accurately as possible.

However:

  • Product colors may vary depending on your screen or device.
  • Product packaging may occasionally change.
  • Images may be used for illustrative purposes.
  • Product availability may change without notice.

Cosmetic and beauty products should always be used according to the instructions provided with the product.

Customers are responsible for reviewing product information and ingredients before use, particularly if they have known allergies or sensitivities.

5. PRICES AND PAYMENTS

All prices displayed on our website are subject to change without notice.

The applicable price for your order will generally be the price displayed at the time your order is placed.

Depending on your location, taxes, customs duties, import charges, VAT, or other fees may apply.

Any applicable charges will be displayed or handled in accordance with applicable law and the information provided during checkout.

We reserve the right to refuse or cancel orders where legally permitted, including where:

  • a product is unavailable;
  • there is an error in pricing or product information;
  • payment cannot be processed;
  • fraudulent or unauthorized activity is suspected.

If payment has already been processed for a cancelled order, an appropriate refund will be issued in accordance with applicable law.

6. ORDER ACCEPTANCE

Placing an order does not automatically mean that your order has been accepted.

After placing an order, you may receive an order confirmation acknowledging that we have received your order.

We reserve the right to accept, refuse, or cancel orders where legally permitted.

7. SHIPPING AND DELIVERY

We aim to process and deliver orders within the estimated timeframes displayed on our website.

Delivery times may vary depending on:

  • the customer’s location;
  • the shipping carrier;
  • customs procedures;
  • weather conditions;
  • public holidays;
  • other circumstances outside our reasonable control.

Any delivery dates provided are estimates unless otherwise required by applicable law.

For further information, please refer to our Shipping Policy.

8. INTERNATIONAL ORDERS

Loressaine may offer products to customers in different countries.

For international orders, customs duties, import taxes, VAT, or other charges may apply depending on the destination country.

Unless otherwise stated during checkout, customers may be responsible for applicable import duties, taxes, or other charges imposed by their country.

Customers are responsible for complying with applicable import requirements in their destination country.

9. RETURNS AND REFUNDS

Our rules regarding returns, refunds, cancellations, damaged products, and defective or incorrect products are explained in our Return & Refund Policy.

Nothing in these Terms is intended to limit or exclude mandatory consumer rights that apply under applicable law.

10. RIGHT OF WITHDRAWAL FOR EU CONSUMERS

Consumers located in the European Union may have a legal right to withdraw from certain distance purchases within 14 days of receiving their order, without giving a reason.

Exceptions may apply to certain sealed products that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery, where permitted by applicable law.

Nothing in these Terms affects mandatory statutory consumer rights.

11. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If an order arrives damaged, defective, leaking, broken, or incorrect, customers should contact us as soon as possible after receiving their order.

Customers may be asked to provide:

  • their order number;
  • a description of the issue;
  • photographs or videos of the product;
  • photographs of the packaging, where relevant.

We will review the situation and provide an appropriate solution in accordance with applicable law.

12. PERSONAL USE

Products purchased from Loressaine are intended for personal use unless otherwise agreed in writing.

Products may not be purchased for unauthorized resale or commercial distribution without our prior written permission.

13. INTELLECTUAL PROPERTY

All content available on the Loressaine website, including but not limited to:

  • the Loressaine name and branding;
  • logos;
  • graphics;
  • text;
  • images;
  • videos;
  • website design;
  • other original content,

is owned by or licensed to Loressaine and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without prior written permission.

14. PROHIBITED USE

You agree not to use our website for any unlawful or unauthorized purpose.

You must not:

  • interfere with the security or operation of our website;
  • access restricted areas without authorization;
  • use our website for fraudulent purposes;
  • introduce viruses or malicious software;
  • unlawfully collect information from our website;
  • violate applicable laws or regulations.

15. THIRD-PARTY SERVICES

Our website may use third-party services, including payment providers, shipping providers, applications, and other service providers.

Your use of third-party services may be subject to their own terms and policies.

16. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Loressaine shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms affects mandatory consumer rights.

17. PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, and protect personal information.

18. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

Any changes will become effective when the updated Terms are published on our website.

The “Last updated” date at the top of this page indicates when these Terms were most recently revised.

19. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws applicable in France, without affecting any mandatory consumer protection rights that may apply under the laws of the customer’s country or region.

20. CONTACT INFORMATION

For questions regarding these Terms of Service, please contact us:

Loressaine
Email: loressaine.support@gmail.com
Country: France

Business Address: 55 rue de France, 06000
SIREN/SIRET Number: