Datenschutzerklärung
PRIVACY POLICY
Last updated: August 25, 2026
1. INTRODUCTION
Loressaine (“we”, “us”, “our”, or “Loressaine”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase from our website.
By using our website, you acknowledge the practices described in this Privacy Policy.
2. DATA CONTROLLER
For the purposes of applicable data protection laws, including the General Data Protection Regulation (“GDPR”), the data controller responsible for your personal information is:
Loressaine
Business Type: Entreprise Individuelle (EI)
Country: France
Email: loressaine.support@gmail.com
Business Address: 55 rue de France, 06000
3. PERSONAL INFORMATION WE COLLECT
Depending on how you use our website, we may collect the following information:
Information you provide to us
- First and last name
- Email address
- Phone number
- Billing address
- Shipping address
- Account information
- Information provided when contacting customer support
- Information provided when subscribing to marketing communications
Order and transaction information
When you place an order, we may collect information relating to:
- Products purchased
- Order number
- Payment status
- Transaction details
- Shipping and delivery information
- Returns and refunds
Automatically collected information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Device information
- Browser type
- Operating system
- Website activity
- Pages viewed
- Cookies and similar technologies
4. HOW WE USE YOUR INFORMATION
We may use your personal information to:
- Process and fulfill your orders
- Process payments
- Arrange shipping and delivery
- Communicate with you about your order
- Provide customer support
- Process returns and refunds
- Prevent fraud and unauthorized transactions
- Improve our website and services
- Comply with legal and regulatory obligations
- Send marketing communications where permitted by law and/or where you have provided the required consent
5. LEGAL BASIS FOR PROCESSING PERSONAL DATA
Where the GDPR applies, we process personal information based on one or more of the following legal grounds:
Performance of a contract
We process information necessary to:
- Process your order
- Deliver your products
- Process payments
- Provide customer support
Legal obligations
We may process and retain certain information where required by applicable laws, including accounting and tax obligations.
Legitimate interests
We may process information where necessary for our legitimate business interests, including:
- Preventing fraud
- Maintaining website security
- Improving our services
- Protecting our legal rights
Consent
Where required, we will rely on your consent for activities such as certain marketing communications and non-essential cookies.
You may withdraw your consent at any time.
6. HOW WE SHARE YOUR INFORMATION
We may share personal information with trusted service providers where necessary to operate our business and provide our services.
This may include:
- Shopify and related e-commerce service providers
- Payment processing providers
- Shipping and delivery providers
- Website hosting and technical service providers
- Customer support providers
- Analytics providers
- Marketing service providers, where applicable
These service providers may only process personal information as necessary to provide their services and in accordance with applicable legal requirements.
We may also disclose information where required by law or necessary to protect our legal rights.
7. PAYMENTS
Payments are processed through secure third-party payment providers.
Loressaine does not intentionally store complete payment card information unless this is specifically handled by an authorized payment service provider in accordance with applicable security requirements.
Please refer to the relevant payment provider’s privacy policy for further information about how payment information is processed.
8. INTERNATIONAL DATA TRANSFERS
Because we may use service providers operating internationally, your personal information may be processed outside your country or outside the European Economic Area (“EEA”).
Where personal data is transferred internationally, we take appropriate steps to ensure that the transfer is protected in accordance with applicable data protection laws.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Fulfilling orders
- Providing customer support
- Managing our business relationship with you
- Meeting legal, tax, accounting, and regulatory obligations
- Resolving disputes
- Enforcing our agreements
The retention period may vary depending on the type of information and the legal requirements that apply.
Where applicable, certain business and accounting records may be retained for longer periods as required by law.
10. YOUR RIGHTS
Depending on applicable law, including the GDPR, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain processing activities
- Request portability of your personal information
- Withdraw consent where processing is based on consent
- Object to direct marketing
To exercise your rights, please contact us at:
You may also have the right to lodge a complaint with the relevant data protection authority. If you are located in France, the relevant authority is the CNIL (Commission Nationale de l’Informatique et des Libertés).
11. MARKETING COMMUNICATIONS
If you subscribe to receive marketing communications from us, we may send you information about:
- New products
- Promotions
- Special offers
- News from Loressaine
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at:
12. COOKIES
Our website may use cookies and similar technologies.
Cookies may be used to:
- Enable essential website functionality
- Remember your preferences
- Maintain your shopping cart
- Improve website performance
- Analyze website traffic
- Support marketing and advertising activities where applicable
Where required by applicable law, we will request your consent before placing non-essential cookies or similar tracking technologies on your device.
You may also manage certain cookie preferences through your browser settings or through the cookie settings available on our website.
13. CHILDREN’S PRIVACY
Our website and products are not intended for individuals who are below the age at which they can legally enter into a contract under applicable law.
We do not knowingly collect personal information from children without appropriate legal authorization.
If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we can take appropriate action.
14. SECURITY
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
15. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal obligations.
Any updated version will be published on this page.
The “Last updated” date at the top of this Privacy Policy indicates when it was most recently updated.
17. CONTACT US
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Loressaine
Email: loressaine.support@gmail.com
Country: France
Business Address: 55 rue de France, 06000