Terms of sale
Terms of Sale
Last updated: August 2026
These Terms of Sale govern the purchase of products from Loressaine through our online store. By placing an order on our website, you agree to these Terms of Sale.
Please read these Terms carefully before placing an order.
1. Seller Information
Trade name: Loressaine
Email: loressaine.support@gmail.com
Business address: 55 Rue de France, 06000 Nice, France
Additional legal information about the seller may be provided in our Legal Notice and Contact Information pages.
2. Products
Loressaine offers beauty, skincare, cosmetic, and related products through its online store.
We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.
However, product images are provided for illustrative purposes, and the appearance of colours may vary depending on your device or screen settings.
We reserve the right to modify, update, or discontinue products at any time, subject to applicable law.
3. Prices
All prices displayed on our website are shown in the currency indicated at checkout.
Applicable taxes and charges will be displayed in accordance with applicable law.
Any applicable shipping costs or additional charges will be clearly displayed before you complete your order.
We reserve the right to change product prices at any time. However, the price applicable to your purchase will generally be the price displayed at the time your order is placed, subject to correction of obvious errors.
Prices and mandatory charges must be clearly communicated to consumers before the purchase is completed.
4. Placing an Order
To place an order, you must:
- select the product(s) you wish to purchase;
- provide accurate and complete information;
- review your order before submitting it; and
- complete the payment process.
By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the selected payment method.
Your order is subject to acceptance by Loressaine.
After placing an order, you may receive an order confirmation by email. This confirmation acknowledges that we have received your order.
We reserve the right to refuse or cancel an order where permitted by applicable law, including in cases of:
- suspected fraud;
- incorrect pricing caused by an obvious error;
- inaccurate product information;
- product unavailability; or
- other legitimate reasons.
If we cancel an order after payment has been received, any applicable refund will be processed in accordance with applicable law.
5. Payment
Payment must be completed using one of the payment methods available at checkout.
By submitting your payment information, you authorise the applicable payment provider to process the payment for your order.
Loressaine does not directly store your complete payment card information when payments are processed through third-party payment providers.
6. Order Processing and Delivery
Orders are processed and delivered according to the information provided during checkout and in our Shipping Policy.
Delivery times may vary depending on:
- the delivery destination;
- product availability;
- shipping carrier;
- customs procedures; and
- other circumstances beyond our reasonable control.
Any estimated delivery times are estimates unless otherwise stated or required by applicable law.
We will make reasonable efforts to deliver orders within the timeframe communicated to you.
7. International Orders
Loressaine may offer products for delivery to customers in different countries.
Customers are responsible for providing accurate delivery information.
Depending on the destination country, additional customs duties, taxes, import charges, or other fees may apply. Where such charges cannot be calculated in advance, information about their possible existence should be made clear to consumers.
8. Right of Withdrawal and Returns
Consumers purchasing products online may have a legal right to withdraw from their purchase within 14 days, subject to applicable legal exceptions.
For more detailed information about returns, refunds, withdrawal rights, return costs, and exceptions for certain cosmetic or hygiene products, please read our:
Return & Refund Policy
Nothing in these Terms of Sale limits or excludes any consumer rights that cannot legally be excluded.
9. Opened Cosmetic and Beauty Products
Certain cosmetic or beauty products may be excluded from the right of withdrawal once they have been unsealed after delivery where they were sealed for reasons of health protection or hygiene and where applicable law permits such an exception.
This does not affect your legal rights in relation to products that are:
- damaged;
- defective;
- incorrect; or
- otherwise not in conformity with your order.
10. Product Availability
All orders are subject to product availability.
If a product becomes unavailable after you place your order, we will contact you where appropriate and provide an appropriate solution, which may include:
- a replacement product;
- a refund; or
- cancellation of the affected part of the order.
11. Consumer Rights and Product Conformity
Nothing in these Terms of Sale affects your statutory consumer rights.
Consumers may have legal rights regarding products that are defective, damaged, incorrect, or otherwise not in conformity with the contract.
Where applicable, we will provide remedies in accordance with relevant consumer protection laws.
12. Limitation of Liability
Nothing in these Terms of Sale excludes or limits liability where such liability cannot legally be excluded or limited.
To the maximum extent permitted by applicable law, Loressaine shall not be responsible for indirect or consequential losses that were not reasonably foreseeable at the time the contract was concluded.
Nothing in this section affects your mandatory legal rights as a consumer.
13. Changes to These Terms
We may update these Terms of Sale from time to time.
The version of the Terms applicable to your purchase will generally be the version available on our website at the time you place your order.
14. Governing Law
These Terms of Sale are governed by applicable laws.
If you are a consumer, you may benefit from mandatory consumer protection laws applicable in your country of residence where such protections apply.
Nothing in these Terms of Sale affects rights that cannot be waived under applicable law.
15. Contact Us
If you have any questions about these Terms of Sale or your order, please contact us:
Loressaine
Email: loressaine.support@gmail.com